This Terms and Conditions document is a legally binding agreement between you as the user and bx99my as the platform operator. It governs all aspects of your use of the website, mobile app, and all services offered by bx99my. We understand that documents like this can feel lengthy and tedious, but the content is important to ensure your experience at bx99my is safe, fair, and enjoyable.
Every point in this document is written with the intention of being clear and easy to understand for Malaysian users — not to obscure anything behind complex legal language. If any section is unclear, do not hesitate to contact the bx99my customer support team, available 24 hours a day.
Bx99my User Protection Summary
Before reading the full terms, here are the six core principles that form the foundation of user protection at bx99my.
Clear Membership
Bx99my account eligibility requirements are clearly defined — minimum age of 18, one account per individual, and accurate information. No hidden conditions are imposed after the fact.
Transparent Payment Policy
All deposit and withdrawal methods, transaction limits, and processing times are clearly stated. There are no hidden fees that will catch you off guard when requesting a withdrawal.
Fair Bonus
The rollover requirement for each bonus is clearly stated at the time of issuance. bx99my does not retroactively change bonus conditions once they have been accepted by the user.
User Data Protection
Your personal data is protected in accordance with Malaysia's PDPA standards. bx99my does not sell or share user personal data with third parties for marketing purposes.
Clear Appeals Procedure
If you are not satisfied with any decision made by bx99my, there is a clear and structured appeals procedure you can follow through customer support.
Responsible Gaming
Bx99my provides self-management tools accessible to all users — deposit limits, session limits, and the option to temporarily suspend their account if needed.
1 Acceptance of Terms
By accessing, registering, or using any part of the bx99my platform — whether through the official website, Android app, or iOS app — you explicitly agree to be bound by all terms and conditions in this document, along with the Privacy Policy and any applicable game-specific rules.
If you disagree with any part of this document, you are not permitted to use the bx99my platform. If you have already registered and subsequently disagree with updated terms, you have the right to close your account and request a withdrawal of your valid balance.
These terms apply to all bx99my users regardless of access method — via web browser, mobile app, or any other interface that may be added in the future.
2 Account Eligibility
To register and use bx99my services, you must meet all of the following eligibility requirements:
- Must be at least 18 years of age at the time of registration
- Not residing in a region or jurisdiction that prohibits the use of platforms of this nature
- Register with truthful, accurate, and current personal information
- Register only one account per individual — multiple accounts are strictly prohibited.
- Have full legal capacity to enter into a binding agreement
- Not currently under a ban or restriction imposed by bx99my due to prior violations
Registration by individuals under 18 years of age is strictly prohibited. bx99my reserves the right to request age verification documents at any time and to close accounts found to be in violation of this condition.
3 Registration & KYC Verification
The bx99my registration process is designed to be simple and fast, but we are obligated to verify user identities in order to comply with applicable regulatory requirements. This verification process (Know Your Customer / KYC) is an industry standard and protects you from unauthorised use of your account.
- Information provided during registration must match your official identification documents.
- Bx99my reserves the right to request copies of documents such as MyKad, passport, bank statements, or utility bills for verification purposes
- The KYC process is typically completed within 24 to 48 hours upon receipt of complete documentation
- Withdrawals exceeding certain limits require completed KYC verification before they can be processed
- Information submitted for KYC purposes is handled in strict confidence in accordance with the bx99my Privacy Policy.
All KYC documents submitted to bx99my are stored with 256-bit SSL encryption and are only accessible by authorised personnel for verification purposes.
4 Deposits & Withdrawals
Bx99my supports a variety of payment methods popular in Malaysia for user convenience. All financial transactions are processed through secure, encrypted payment channels.
- The minimum deposit is MYR 10 for most payment methods.
- The minimum withdrawal is MYR 50 and is processed within 1 to 3 business days
- Withdrawals will be processed to the same account or payment method used for the deposit — this is a standard security measure
- Daily withdrawal limits depend on your account level; VIP members enjoy higher limits.
- Bx99my does not charge for standard withdrawals; third-party fees imposed by banks or payment providers are beyond our control
- Withdrawals require completed KYC verification for amounts above a certain threshold
Bonus funds that have not met the rollover requirements cannot be withdrawn. Only funds that have fulfilled the rollover requirements are eligible for full withdrawal.
5 Bonuses & Promotions
Bx99my offers a variety of bonuses and promotions to members. Each bonus has specific terms and conditions stated at the time of issuance. The following are general principles that apply to all bx99my bonuses:
- Each member is eligible to receive the welcome bonus once only, at the time of first registration
- The rollover requirement for each bonus is clearly stated and varies by bonus type
- Bonuses are only valid within the specified period; expired bonuses cannot be reclaimed.
- Bx99my reserves the right to void bonuses if there is evidence of abuse or fraud
- Using automated software (bots) to fulfill rollover requirements is prohibited and may result in account termination
- VIP members enjoy exclusive promotions separate from general offers; see the VIP page for full details.
6 Game Rules
All games available on bx99my are operated in accordance with rules set by their respective independently audited game providers. The bx99my platform uses a certified Random Number Generator (RNG) to ensure all game outcomes are truly random and fair.
- The Return to Player (RTP) rate for each slot game is stated in the respective game information.
- In the event of a dispute regarding game outcomes, bx99my's server records are final.
- Technical disruptions such as internet disconnection during an active game do not void bets that have already been placed.
- Any bugs or technical errors in games that result in illegitimate wins will be voided by bx99my
- Live Casino games are subject to table-specific rules that may vary from table to table
7 User Responsibilities
As a bx99my user, you are fully responsible for your account and all activity that occurs under it. This includes:
- Keeping your password and login credentials confidential — do not share them with anyone
- Notify bx99my immediately if you suspect any unauthorised access to your account.
- Ensure that all personal information in your account is accurate and up to date.
- You are responsible for your own game decisions — bx99my is not liable for any losses resulting from your personal choices.
- Comply with all local laws applicable to online entertainment activities in your region.
- Using the bx99my platform for personal entertainment purposes only, not for commercial or business activities
8 Prohibitions & Restrictions
The following activities are strictly prohibited on the bx99my platform and may result in account suspension or closure without notice:
- Registering more than one account to obtain multiple bonuses
- Using false information or another person's identity during registration
- Using any automated software, bots, or tools to play games
- Engaging in any form of fraud, manipulation, or exploitation of system bugs
- Colluding with other players to manipulate game outcomes in Live Casino
- Using another person's account or allowing others to use your account
- Attempting to hack, damage, or disrupt the bx99my technical infrastructure
- Using the bx99my platform for money laundering purposes
Bx99my reserves the right to hold account balances involved in fraudulent activity while an investigation is conducted. Cases involving financial crimes will be referred to the relevant authorities.
9 Account Suspension & Closure
Bx99my reserves the right to suspend or close user accounts under certain circumstances. Equally, users have the right to close their own accounts at any time.
- Temporary suspension may be carried out by bx99my during investigations into suspicious activity
- Permanent closure will be communicated to users via their registered email along with the relevant reasons
- Users who wish to voluntarily close their account may contact bx99my customer support; any valid balance will be processed for withdrawal
- Account closure requests made on responsible gaming grounds will be prioritised and processed promptly
- In cases of account closure due to fraud, bx99my reserves the right to withhold any balance associated with the fraudulent activity.
10 Privacy & Data Protection
Bx99my takes user privacy very seriously. The collection, use, and protection of your personal data is managed in accordance with our detailed Privacy Policy and the standards of Malaysia's Personal Data Protection Act (PDPA).
- Your personal data is collected solely for platform operations, identity verification, and service improvement.
- Bx99my does not sell or rent users' personal data to third parties
- You have the right to request access, correction, or deletion of your personal data held by bx99my.
- All communication between your device and bx99my servers is encrypted using 256-bit SSL
For complete information on how we handle your data, please read bx99my Privacy Policy.
11 Limitation of Liability
Bx99my provides its services "as is" and makes no guarantee that the platform will operate without interruption at all times. However, we are committed to minimising downtime and notifying users in advance of any planned maintenance.
- Bx99my is not responsible for losses resulting from internet service disruptions on the user's end
- Bx99my is not responsible for gaming losses arising from the user's own personal decisions
- In the event of a technical error affecting game outcomes, bx99my will resolve the situation in the fairest manner possible for all users involved.
- The maximum liability of bx99my to any user under any circumstances shall not exceed the total net deposits made by that user in the preceding 30 days.
12 Terms Amendments & Contact Us
Bx99my reserves the right to modify these terms and conditions at any time. Significant changes will be communicated to users via in-platform notifications or email at least 7 days before taking effect. Continued use of the bx99my platform after the effective date of such changes constitutes acceptance of the amended terms.
- The last updated date is always displayed at the top of this document
- Archived versions of previous terms may be requested through bx99my customer support
- Any questions regarding these terms may be directed to the bx99my customer support team, available 24 hours a day, 7 days a week
If you have any questions regarding these terms or wish to submit an appeal, contact the bx99my customer support team via the live chat function on the platform or our mobile app. We are always available to assist in Bahasa Melayu.
Related Documents
Please also read other important documents related to your use of the bx99my platform:
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