When you register and use bx99my, you entrust some of your personal information to us. We do not take that trust lightly. This Privacy Policy is written in plain, straightforward language — not lengthy legal jargon — so you truly understand what happens with your data.
Bx99my operates in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). This means there are clear rules about what we can and cannot do with your information, and we are fully committed to complying with them.
Bx99my's Six Privacy Commitments
These are the core principles that shape how bx99my handles the personal data of all users.
End-to-End Encryption
All data transmitted between your device and bx99my servers is encrypted with 256-bit SSL. Sensitive information such as passwords is stored in hashed form and cannot be read by anyone.
No Data Sales
Bx99my has never and will never sell, rent, or trade users' personal data to any third party for marketing or other commercial purposes.
Control in Your Hands
You may request access to, correction of, or deletion of your personal data at any time. Requests will be processed within 14 business days without unnecessary questioning.
Purpose-Limited Collection
Bx99my only collects data that is genuinely necessary for platform operations. We do not collect information that is irrelevant to the purpose of the service you are using.
Malaysia PDPA Compliance
All data handling practices at bx99my comply with Malaysia's Personal Data Protection Act 2010. We update this policy periodically to reflect changes in relevant regulations.
Limited Retention Period
Your data is not kept longer than necessary. Once an account is closed, data will be archived for the legally required period and then securely deleted.
1 Introduction & Scope of This Policy
This Privacy Policy applies to all services offered by bx99my, including the official website at bx99my.win, the Android and iOS mobile apps, and any other platforms or communication channels operated by bx99my.
By registering or using any bx99my service, you agree to the data collection and usage practices described in this document. If you disagree with any part of this policy, please stop using our services and contact the support team to close your account.
"Personal data" refers to any information that can be used to identify you directly or indirectly — including your name, identification number, address, phone number, email address, and financial information.
2 Personal Data We Collect
Bx99my collects personal data in several situations. Below is a full overview of the types of data we collect and how it is collected:
| Data Category | Examples | How It's Collected |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / passport number | Registration form, KYC process |
| Contact Information | Email address, phone number, residential address | Account registration, profile updates |
| Financial Information | Bank account number, transaction history, deposit/withdrawal records | Payment processing, KYC verification |
| Usage Data | Game history, session duration, favorite games | Automatically through activity on the platform |
| Technical Data | IP address, device type, OS version, web browser | Automatic server logs |
| Communication Data | Support chat records, emails sent to us | Interactions with the support team |
We do not collect sensitive data categories such as medical information, religious beliefs, or political affiliations unless explicitly required by law.
3 How Your Data Is Used
Bx99my uses your personal data solely for the following purposes. We do not use your data for any other purpose without obtaining your consent first:
- Create and manage your user account on the bx99my platform
- Securely process deposits, withdrawals, and other financial transactions
- Verify your identity through the KYC process as required by regulations
- Provide customer support and resolve any issues or queries you raise
- Send important account-related notifications such as transaction confirmations and security alerts
- Analyze usage patterns to improve platform performance and user experience
- Detect and prevent fraud, money laundering, and other illegal activities
- Comply with legal obligations and regulations applicable to bx99my operations
- Send promotional information and special offers — but only if you have given your consent to receive them
You can opt out of marketing communications at any time through your account settings or by contacting the support team. This will not affect important operational notifications.
4 Storage & Security Measures
Your data security is one of the largest technical investments made by bx99my. The following are the key security measures we have implemented:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- Passwords are stored in hashed form using a secure algorithm — even the bx99my team cannot view your password
- Servers storing user data are protected by multi-layered firewalls and intrusion detection systems
- Access to user data is restricted to authorised staff only, based on the requirements of their role
- Security audits are conducted regularly by independent third parties to identify and address any vulnerabilities
- All devices and systems storing user data are protected with two-factor authentication
Your data is stored on servers located in data centres certified to international security standards. Retention periods depend on the type of data and applicable legal requirements — typically between 5 and 7 years after account closure.
5 Data Sharing with Third Parties
Bx99my does not sell or rent your personal data. However, there are limited situations where your data may be shared with third parties, all for legitimate purposes:
- Payment Service Providers: To process deposits and withdrawals, the required transaction information is shared with licensed payment providers bound by confidentiality agreements
- Game Providers: Required game data is shared with licensed game providers to ensure games run correctly and fairly
- Regulatory Authorities: bx99my is required to comply with lawful information requests from law enforcement and regulatory authorities
- Third-Party KYC Services: The identity verification process involves licensed KYC service providers that comply with PDPA
All third parties that receive bx99my user data are bound by strict confidentiality agreements and may only use that data for agreed purposes. They are not permitted to reprocess or share that data with other parties.
6 Cookies & Tracking Technologies
Bx99my uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login and session security — cannot be disabled
- Functional Cookies: Save your preferences such as language and display settings for a seamless return experience
- Analytics Cookies: Help us understand how users interact with the platform for improvement purposes — this data is aggregated and contains no personally identifiable information
- Marketing Cookies: Used to display relevant promotions — you can disable these cookies through your browser settings
You can manage your cookie settings through your web browser. Disabling certain cookies may affect some platform features, but will not block your basic access to bx99my.
7 Your Rights as a User
Under Malaysia's PDPA and bx99my's privacy policy, you have the following rights regarding your personal data. All requests relating to these rights can be submitted to the bx99my support team and will be processed within 14 business days.
Right of Access
You have the right to request a copy of all personal data bx99my holds about you. This request can be made through customer support and will be processed within 14 business days.
Right to Rectification
If any personal data stored in bx99my's systems is inaccurate or out of date, you have the right to request prompt correction. This includes your name, address, phone number, and other relevant information.
Right to Erasure
You may request deletion of your personal data in certain circumstances — such as when the data is no longer needed for its original purpose or when you withdraw your consent to processing. Exceptions apply where retention is required by law.
Right to Restrict Processing
In certain circumstances, you may request bx99my to restrict how your data is processed — for example, while you dispute the accuracy of your data or while appealing a decision made based on your data.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format, and in certain circumstances to transfer it to another data controller.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time. This objection will be enforced immediately with no penalty.
8 Children's Data Protection
Bx99my services are intended for individuals aged 18 and above only. bx99my does not knowingly collect personal data from individuals under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe a minor has registered a bx99my account, please notify us immediately through our support team.
9 Amendments to the Privacy Policy
Bx99my reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. Users will be notified of any significant amendments through:
- Notifications clearly displayed within the bx99my platform
- Email to the address registered on your account
- Update the date displayed at the top of this document
Continued use of the bx99my platform after an amendment takes effect constitutes acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and request withdrawal of any valid balance before the effective date.
10 Contact Us for Privacy Matters
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, the bx99my team is ready to help. We are committed to providing a clear and satisfactory response within a reasonable timeframe.
Reach our support team via live chat in the bx99my platform or app. We operate 24 hours a day, 7 days a week.
Average response time: < 5 minutes
For formal requests relating to personal data such as access, correction, or deletion, you may contact us via the platform's official email.
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